This Privacy & Cookie Policy outlines how we, Nidd Pocket (“we”, “us”, or “our”), collect, use, store, and protect your personal information when you use our website www.niddpocket.co.uk.
1. Who We Are
We are Mark & Lisa Evans, the owners of Nidd Pocket, a self-catering holiday let in Knaresborough, UK. We are committed to protecting your privacy and handling your data in a secure and transparent manner.
2. What Information We Collect
When you visit or make a booking through our website, we may collect the following:
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- Contact information: name, email address, phone number
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- Booking details: check-in/check-out dates, guest names, payment status
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- Payment information: processed securely via our payment provider (we do not store card details)
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- Communications: emails or messages you send to us
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- Usage data: IP address, browser type, device type, pages viewed, referring site, and cookies (see Section 5)
3. How We Use Your Information
We only use your data for purposes that are lawful and necessary, such as:
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- To confirm and manage your booking
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- To send you booking-related emails and communications
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- To respond to enquiries
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- To comply with legal obligations
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- To improve our website and services
We will never sell your data to third parties.
4. How We Store and Protect Your Data
Your data is stored securely using encrypted systems. We take appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access to your personal information.
Booking and payment data is processed via trusted third-party platforms that are fully GDPR-compliant and use secure encryption.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and help us improve the site.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences and improve functionality.
Types of cookies we use:
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- Essential cookies – necessary for site functionality (e.g. booking process)
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- Performance cookies – to monitor website usage (e.g. Google Analytics)
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- Functionality cookies – remember your settings and preferences
By using our site, you consent to the use of cookies unless you adjust your browser settings to disable them. You can manage cookie preferences in your browser at any time.
6. Your Rights
Under UK and EU data protection laws (GDPR), you have the right to:
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- Access the personal data we hold about you
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- Request correction of inaccurate or incomplete data
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- Request deletion of your data (where lawful)
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- Object to or restrict our processing of your data
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- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us via email: lisa@niddpocket.co.uk
7. Third-Party Services
Our website may contain links to other websites or booking platforms (e.g. payment processors or listing sites). We are not responsible for the privacy policies of third parties, so we recommend reviewing their terms before submitting your information.
8. Policy Updates
We may update this policy from time to time to reflect changes in regulations or our business practices. Please check back occasionally for updates.
9. Contact Us
If you have any questions or concerns about your data or this policy, please get in touch:
Email: lisa@niddpocket.co.uk
Address: Nidd Pocket, 33 Abbey Road, Knaresborough, HG5 8HY, United Kingdom
